traveline DDA policy

DDA policy

traveline's agreed policy states the approach the traveline board intends to take to meet the requirements of the Disability Discrimination Act (DDA).

The National traveline Board has advised it regional organisations that they need to formulate their own DDA policies. Each traveline region is determining for their region:

The availability of accessible toilets at bus stations and interchanges
The availability of assistance for disabled people from staff at stops and stations
The accessibility of individual stops, stations, airports and ferry terminals
The accessibility of vehicles normally used on all routes.
The willingness to provide taxi information on request
Whether they are able to provide information on request by post, e-mail and fax using large print if necessary.
Whether they are able to record an audio tape of a journey so that this can be posted to a visually impaired customer if required
If the list of specialist organisations that might help disabled people with requirements that are beyond the scope of traveline is comprehensive.

Regional Coordinators will be able to give more information about this. contact

Facilities at bus stations and interchanges

traveline is considering whether the ATOC knowledge base can also be used to describe the facilities at bus stations and interchanges. More information is given on the interchanges pages.

Access Guides

Some websites include pages which give additional information about access to public transport.

MerseyTravel Access Guide

Website design

Very useful notes are included in "Public Transport Information Web Sites: How to get it Right, A Best Practice Guide" published by the Transportation Research Group at the University of Sounthampton in 2000. The Accessibilty section can be downloaded downloaded as a PDF (367 KB).

RNIB

also provide advice, information and accreditation which building on the WebXact standards. This is in partnership with AbilityNet.